Hate making phone calls? Google’s innovative AI might just have the solution for you. The tech giant recently introduced “Ask for Me,” an AI-driven feature that promises to handle calls to local businesses inquiring about pricing and availability on your behalf. This could potentially revolutionise how we interact with businesses daily.
Here’s how it works: Once you opt into the feature via Google’s Search Labs, the AI makes calls, introducing itself to businesses as an AI system. These businesses are informed upfront that they’re conversing with AI and can opt out of such calls. Sounds easy? Well, maybe not, as you will even have to join the wait queue to get access!
However, why wait for Google to catch up when the Neural Voice Platform already offers this functionality without any hassle? Travel agents can access the system via their phones or desktops, enter the business’s telephone number they wish to contact and specify the information they need to relay.
Why wait in a queue for cruise line bookings when you can simply provide your AI assistant with the dates, cruise details, passenger information, and cabin types you need? They will then efficiently gather all the necessary information for you.
The platform also offers the capability to handle actual bookings, complete with secure credit card processing. However, most users currently trialling the system prefer to have the call returned for human intervention at the final commitment stage.
The system is also perfect for agents handling customer service for airlines and tour operators, where long wait times are common. Neural River’s AI Agents can wait on calls for extended periods at no charge, as costs only accrue during actual conversation.
More importantly, Neural River integrates with over 300 different CRM systems, allowing agents to simply enter the booking reference to retrieve all relevant background information the AI agent needs before instructing it on the required changes.
The days of AI Co-Pilots for Travel Agents have already arrived.
Meanwhile, Google struggles on with a very limited offering. However, its future potential is vast, given that Google’s everyday use is vast. Imagine an AI that can book doctor’s appointments, handle bill payments, and schedule your car repairs—all without human intervention. Google has already eased the burden of waiting on hold with its AI hold times feature, and “Ask for Me” could soon take over more complex communication tasks.
The introduction of “Ask for Me” hints at a future where AI not only aids but takes active roles in our everyday communication. For those who dread phone calls, this feature is a step toward a dream where AI handles these interactions, reflecting Google’s vision for a future dominated by AI-driven communication.