The “Have’s and the Have not’s”

I can honestly say I was one of the few people in my circle of travel friends who was confident before Christmas that January would be as strong a booking period as ever. My logic has remained unchanged since the recession started 2 years ago and is based on the premise of the “Have’s and Have not’s.

The “Have’s”
Have mortgages, have kids and most importantly have job’s. This customer segment have never been better off financially, due to the exceptionally low interest rates on their family homes, which historically have tied up a lot of their disposable income. This sector books early and hence its not surprising to me that the current January booking period has remained buoyant.

However, like most companies involved with Online Travel sector, we have been surprised by the sharp rise in online searches this year with On Holiday Groups B2B search traffic running 85% up year on year, with Google reporting a 26% year on year increase in search’s overall for the travel sector. Unfortunately, bookings have not risen at the same rate, as it appears customers are searching around much harder for their online holiday deals. This in itself is not a massive surprise given the recession, but it does mean that yet again the biggest winner is Google who must be rubbing their hands and whilst many OTA’s are seeing margins eroded due to falling conversion levels.

It would also appear that Thomas Cook’s financial woes have impacted both its tour operation whose bookings are rumoured to be running 33% down year on year and its 1,200 strong high street shop network. How much of this is due to the recent negative PR about the Thomas Cook brands or a very passive discounting policy compared to TUI is not clear. However, the increased online traffic has to have come from somewhere and this is an obvious potential source.

“The Have Not’s”
Have not got job security and have not got the same access to credit they had pre-recession. Traditionally a lot of the late holiday market has been funded by credit cards and last year we saw a relatively weak late’s market due to this.

Make hay now, as it may not last.
Sorry to be the harbinger of doom in such a good sales period, but I can only recommend you fill your boosts now, since its likely to be long hard late booking market.
Sales may be great now, but the “Have not’s” have not kicked in yet and this year we have to deal with both Euro 2012 in June and the London Olympics in August. So be warned its still going to be a tough year with the only obvious ray of sunlight being the strengthening pound which will boost holiday makers overseas spending power compared to UK holidays and of course the unreliability of the UK weather!!

If only “Differentiation” was a Christmas Present

Thomas Cook recently announced a new strategic direction, focused on increasing its “Differentiated” product from a claimed 30% to a healthy 50%. But what exactly is “Differentiated” product??
The tour operators seem to have been slow to define this! My own definition is very simple “ Product demanded by customers, which can only be brought from that tour operator”. The key phase, which makes defining differentiated product hard, is “demanded by customers”. There is little point having “Exclusive” product that you cannot sell, because customers are buying the hotel next door for £50 per person cheaper!!!

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Me too says Thomas Cook…but is that wrong?

On Wednesday, after a torrid build up, Thomas Cook‘s management team got to announce its new Corporate Strategy….or was it TUI’s strategy they announced?…..Difficult to tell, considering how similar they now are! However, is it wrong to copy the “Right” strategy?

Personally, I think not, with Thomas Cook now clearly heading in the right direction in my opinion. Given the rapid advance of lower priced dynamic packaging, it is essential for traditional tour operators to differentiate their product by adding value to its proposition by investing in hotels, staffing levels and in-resort infrastructure to improve the quality of the holidays they offer. Therefore, the stated aim to increase their differentiated stock from 31% to 50% must be the right direction. However, in a cash strapped organisation this may prove difficult to achieve, since differentiation often equates to the long term commitment of cash and a considerable increase in risk stock and company gearing.

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My Review of Antigua….


I was lucky enough to be in the Rock Insurance Party who won the inaugural Antigua sponsored sailing Regatta that took place in Southampton in September. Actually to be truthful I was too busy that day but once I found out that they had won the event and an all expenses trip to Antigua to go sailing for 3 days I pulled rank!!!

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Ryanair’s Million seat gamble

After years of ignorance, Ryanair have finally realised how many agents were booking their flights and packaging them into holidays, due to the heavy use of credit card surcharge avoidance techniques via virtual booking cards. Hence, in some ways the trade can only blame itself for the aggressive two pronged attack on travel agents Ryanair has launched this month, because in colloquial speak, the industry have “had Ryanair’s trousers down and given them a good financial spanking”

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Are On the Beach on the right payment track?

On the Beach off the back of their move to offer ATOL protection to its customers have now decided to allow customers to pay for their holiday 30 days before departure rather than the traditional 90 days still offered by its competitors.

Cynic’s in the industry claim that this because the customers funds are protected in a trust fund and can not be used to fund marketing. Hence, if it can not be spent, why collect it?

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Flight Plus TOMS Open letter to ABTA and CAA

To Luke Pollard/ Andy Cohen

Cc Mark Tanzer

Flight Plus TOMS VAT

Luke, as discussed on the phone I am concerned about HMRC seeing Flight Plus as an opportunity to broaden the net of TOM’s VAT to include travel agents that are dynamically packaging. I therefore think its imperative that ABTA as our industry body, seeks written guidance from HMRC as to “exactly” what contractual arrangements must be put in place once Flight Plus ATOL’s are introduced in April 2012.
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Endacott calls for CAA to give clarity over “knock on” issues of Flight Plus ATOL.

You begin to wonder if the CAA is playing a clever game by further delaying the release of the consultation paper on the Flight Plus ATOL reform.
As an industry we seem to be slowly accepting that Flight Plus is inevitable and that we just need to make the most of it, until airlines are brought in sometime in the future via the much needed “Primary Legislation” (Just witness the ABTA Matters debate)
However, even this defeatist attitude still requires the CAA to deal with two fundamental issues. Continue reading